Table of Contents
CREATE AN ACCOUNT
By creating a personal account, you get more from hethannahhuis.nl. This way, you view your order status, create tickets and returns quickly, create a wish list, and manage your data; without an account, this is impossible.
You can always change your details, such as your name, e-mail address, delivery, billing address, and payment details. To change your details, click on log in to your account; you can change your details with account details.
I get the message invalid username or password.
I forgot my password.
If you have forgotten your password, click on password forgotten. You can then enter your e-mail address. Within a few minutes, you will receive an e-mail with your password.
I have forgotten my e-mail address.
Have you forgotten the e-mail address of your account? Then contact us
We are happy to give you some tips for a secure password.
PLACE AN ORDER
Ordering with hethannahhuis.nl is quick and easy. Our ordering process consists of four steps. Your order will not be final until you confirm it. Before that, everything can be changed as desired.
If you have created an account at hethannahhuis.nl, you can track the status of your order with my account.
After we have received your order, you will receive an order confirmation via e-mail. Have you not received an e-mail? Check that the verification did not end up in the junk e-mail or spam folder. If this is not the case, please get in touch with us directly.
If you have opted for Prepayment, you will receive a confirmation of receipt of your payment by e-mail after 1-3 business days.
As soon as hethannahhuis.nl sends your order, you will receive a shipping confirmation with a track & trace code. With this, you can easily follow your order via the website of DHL. Except for products that are not sent by parcel post.
How does iDEAL work? You place an order with hethannahhuis.nl. When paying for the order, you can indicate that you want to pay with iDEAL. Then click on the iDEAL payment button and select your bank. You will then be redirected to your bank, where the payment order is ready for you.
For an order with an iDEAL payment, there are no additional costs, so you only pay for the delivery costs of your order.
TRANSFER BY BANK
Transfer by bank means that, after entering your order, you first transfer the order amount yourself to the account of Huidinstituut de Orchidee (parent company of hethannahhuis.nl). This can be done with internet banking from your bank.
For an order with a "Transfer by Bank", 0,25€ will be charged in connection with the manual processing of the order.
Consider iDEAL, a free payment method where you also pay via your trusted internet banking software. At iDEAL, hethannahhuis.nl knows directly whether the payment has been approved. Your order will be dealt with immediately, so you will have the products ordered earlier.
PayPal is a safe and straightforward way of paying via the internet, without payment costs and linked to a bank or giro account. Once you are a (free) participant of the PayPal payment system, you can transfer payments to another PayPal participant by e-mail.
To make a payment, you need to open a Paypal account at https://www.paypal.com. Then log in, and you will see a form in which you can enter the amount and the recipient's e-mail address. The recipient will then receive an e-mail that the amount booked by you has been credited to their Paypal account, plus the transaction number. In addition, you will receive a confirmation of the transfer and the same transaction number in your e-mail.
A bank account is linked to a PayPal account. You can deposit money from your bank or giro into your Paypal account or transfer money from your PayPal account to your bank or giro account.
If desired, you can also link a credit card to your PayPal account so that you can also transfer amounts via this method.
For Paypal payments hethannahhuis charges €1,95 euro payment costs, because of the costs Paypal charges for this way of payment. The costs will be added to your order after you have chosen 'Paypal' when completing your order.
Mister Cash is becoming an increasingly popular way of paying in Belgium. Therefore, their use is simple, fast, safe, and reliable. If you also start using Mister Cash, you can apply for this at the bank where you bank. You will then receive a card and a PIN code. Therefore, it is unnecessary to take out a separate subscription, and there are no additional costs involved.
Make online payments with Mister Cash.
Since 2006 it has been possible to make payments via the Internet with Mister Cash. Since there are many transactions via the internet these days, this is very useful. For example, if you want to pay for something you have ordered via the internet and pay with Mister Cash, this can be compared to payment by credit card. All you need is the number of the card and the expiration date. Then, your payment is processed by the payment system of the relevant authority, and it takes you to the payment screen of your bank, where you have to enter the remaining data.
As a Belgian customer, you can also make trusted purchases on our webshop.
For an order with a Mister Cash payment, there are no additional costs, so you only pay for the delivery costs of your order.
SOFORT Banking is the direct payment method of SOFORT AG. With SOFORT Banking, you can easily make a transfer for the appropriate amount via your online banking during the order. hethannahhuis.nl receives after completion a real-time confirmation from SOFORT Banking. This way, we can send the goods directly - you will receive your purchases faster.
For an order with a Sofort Banking payment, there are no additional costs, so you only pay for the delivery costs of your order.
KLARNA - Postpay (Netherlands)
Klarna - Postpay (Netherlands) Klarna carries out the complete postpay payment process for www.hethannahhuis.nl. You will receive a digital invoice from Klarna via e-mail to pay for the purchased product (s). How does it work:
For payments by invoice Klarna brings hethannahhuis.nl 1.95 € charge
GOOGLE PAY - APPLE PAY
Paying with this payment method has the advantage that you can make your payment quickly and easily. You need to place a debit card in your wallet once to use this method. You will be asked for the following information
After entering this information, you can now complete the payment process with a straightforward button, and your order will be sent by default to the address you have indicated in your wallet. It couldn't be more convenient!
For this payment method, 1,95€ will be charged per order