Ordered before 5 p.m. on weekdays, shipped the same day
Always a free sample or gift
Free shipping in NL & BE

Still not satisfied with your product? Or is it broken? That is annoying, and we would like to do something about it!

What you can expect from us:

  • Return your product for free.
  • 30 days reflection period after receiving your product.
  • Exchange product? Upon receipt, we ship your new product the same day.
  • Money-Back? We Refund the amount within two working days after receipt
  • Easily report your return via our return portal

What we don't do:

  • We will not take a product that is no longer in its original state, for example:
    • The box around the product is no longer present
    • You broke the seal
    • The product is used
  • You did not buy the product in our store, so we don't take it back
  • We don't Credit the shipping costs

What do we expect from you?

  • That your return is presented well packed at the service point of the carrier
  • If you return the entire order, you also return the free gift or sample. If this does not happen, we will deduct the costs thereof from the credit invoice
  • That if you return part of the order and as a result, the value of the other products falls below the minimum order amount of 39 euros, we will still settle the shipping costs with the credit invoice of the return.
  • The return is offered as soon as possible at the service point of the carrier, but at the latest within 3 working days after notification.

NOTE: Returning a package is the responsibility of the customer, losing your package at the carrier is at all times the risk of the customer!

 

report your return

Do it youself

Call us

ma t/m vr 09:00 - 12:00 uur
ma t/m vr 13:30 - 17:00 uur
za t/m zo closed

0492-729245

E-mail

Response within 4 working hours

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Het hannahhuis

De Vlonder 217 A
5427 DG Boekel
Nederland Show on Google Maps

BTW: NL860050592B01
KVK: 74853503