Ordered before 5 p.m. on weekdays, shipped the same day
Always a free sample or gift
Free shipping in NL & BE

Still not satisfied with your product? Or is it broken? That is annoying, and we would like to do something about it!

What you can expect from us:

  • Return your product(s) at a reduced rate of €5.95
  • 30 days reflection period after receiving your product.
  • Exchange product? Upon receipt, we ship your new product the same day.
  • Money-Back? We Refund the amount within two working days after receipt
  • Easily report your return via our return portal

What we don't do:

  • We will not take a product that is no longer in its original state, for example:
    • The box around the product is no longer present
    • You broke the seal
    • The product is used
  • You did not buy the product in our store, so we don't take it back
  • hannah Sample Sets can't be returned
  • We don't Credit the shipping costs

What do we expect from you?

  • That your return is presented well packed at the service point of the carrier.
  • If you return the entire order, you also return the free gift or sample. If this does not happen, we will deduct the costs thereof from the credit invoice.
  • The return is offered as soon as possible at the service point of the carrier, but at the latest within 3 working days after notification.

NOTE: Returning a package is the responsibility of the customer, losing your package at the carrier is at all times the risk of the customer!



Do it youself

Call us

ma t/m vr 09:00 - 12:00 uur
ma t/m vr 13:30 - 17:00 uur
za t/m zo closed



Response within 4 working hours


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Het hannahhuis

De Vlonder 217 A
5427 DG Boekel
Nederland Show on Google Maps

BTW: NL860050592B01
KVK: 74853503