Still not satisfied with your product? Or is it broken? That is annoying, and we would like to do something about it!

What you can expect from us:

• Return your product(s) at a reduced rate of €5.95
• 30 days reflection period after receiving your product.
• Exchange product? Upon receipt, we ship your new product the same day.
• Money-Back? We Refund the amount within two working days after receipt
• Easily report your return via our return portal

What we don't do:

• We will not take a product that is no longer in its original state, for example:
  • The box around the product is no longer present
  • You broke the seal
  • The product is used
• You did not buy the product in our store, so we don't take it back
• hannah Sample Sets can't be returned
• We don't Credit the shipping costs

What do we expect from you?

• That your return is presented well packed at the service point of the carrier.
• If you return the entire order, you also return the free gift or sample. If this does not happen, we will deduct the costs thereof from the credit invoice.
• The return is offered as soon as possible at the service point of the carrier, but at the latest within 3 working days after notification.

NOTE: Returning a package is the responsibility of the customer, losing your package at the carrier is at all times the risk of the customer!